Richmond Water Heater Reviews: Tankless Water Heater And Pricing

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February 10, 2019

Richmond Water Heater Reviews


If you're in the market for a new water heater, you've likely come across Richmond in your search. As a subsidiary of Rheem, Richmond has a solid background in advancement and technology within the industry. According to the company, quality assurance is a high priority, and they are dedicated to ensuring that only the best products make it off the assembly line.

What is a Richmond Water Heater and How Does it Work?

Richmond offers several different water heater models, including solar, gas, and electric. They can be found in both residential homes and commercial buildings, with varying tank sizes and flow rates to suit every need.

The Richmond line includes three types of tankless water heaters: electric, mid-efficiency, and condensing models. These can be used in any situation, including an entire home. They feature the patented EverKleen self-cleaning system to prevent sediment build-up and incorporate insulation to retain heat and improve energy efficiency. As a result, several units are Energy-Star certified.

Richmond's gas-powered water heaters also have a high-efficiency, self-cleaning system and insulated pilot lights to maintain readiness without wasting energy. Solar options provide an even more efficient and environmentally-friendly energy source, potentially reducing energy bills by utilizing solar panels instead of traditional energy sources.

The Condensing Tankless Water Heater

According to Richmond, condensing water heaters are compact solutions designed to provide a continuous supply of hot water without storing large quantities. The digital display allows for precise temperature control and monitoring, ensuring water is only heated as needed.

Tankless Mid-Efficiency Water Heaters

These function similarly to the condensing water heaters, providing energy-efficient water heating. They also feature a digital display and temperature control and are among the smallest tankless water heaters on the market.

Tankless Electric Water Heaters

Richmond's electric tankless water heaters function like their other tankless models but can handle higher water volumes. While most units provide around six to seven gallons per minute, some electric models can deliver up to 8.8 gallons per minute, making them suitable for larger families. They maintain energy efficiency by only heating water as needed.

Company Background

Richmond didn't start as a water heater company but emerged later as a result of Rheem's growth. Founded in the late 1920s, Rheem entered the water heater market in the 1930s and 1940s. Over time, Rheem built a reputation for reliable workmanship. In the 1980s, Rheem was acquired by Paloma, enabling them to push Richmond appliances forward in the market and establish their own reputation for reliable water heaters.

What Makes a Richmond Water Heater Unique?

Richmond offers a wide range of water heater models to suit various spaces and hot water needs. For example, the Richmond 6EP15-1 is a compact 15-gallon water heater suitable for a couple, while the 20-gallon 6EP20-1 can handle the needs of around three people and a few small appliances. The electric Whole Home 36KW model has a flow rate of up to 8.8 gallons per minute, making it ideal for households with higher hot water demands.

Richmond's extensive product line ensures that customers can find a water heater to fit their specific requirements and space constraints. The company focuses on making placement and installation convenient for their customers.


Many Richmond water heaters can be purchased on Amazon and shipped directly to the customer. Prices start at just a few hundred dollars, with the Richmond 6EP15-1 Electric Water Heater and the 6EP20-1 both available for under $500 without installation fees. Professional installation can add close to $500 to the total cost.

Not every unit is available online, so customers may need to search for local dealers if they have a specific model in mind. Richmond's website offers a convenient dealer locator tool, allowing users to input their zip code, filter by store, and specify a search radius.

Richmond water heaters come with warranties ranging from six to twelve years, depending on the type of water heater, its capacity, and expected level of efficiency.

Public Perception

Amazon reviews provide insight into the public perception of Richmond water heaters. Positive reviews highlight the products' ease of installation and suitability for specific needs, such as use in a camper. Negative reviews primarily focus on issues with product condition upon arrival, such as dents, rather than performance concerns.

One reviewer warns that the lack of a drain in some models may lead to the need for replacement sooner if the water has high sediment or lime content.

How it Compares

When choosing a water heater, consider factors such as installation location, household water needs, and the type of unit required (e.g., whole-home, tank size). Richmond offers both tankless and tank water heaters, as well as hybrid models. Tank water heaters can hold up to 120 gallons for whole-house units, with smaller models also available.

Tankless water heaters provide a continuous supply of hot water but may struggle if demand exceeds their capacity. According to our research, Richmond water heaters are among the best in their class and compare favorably to other tankless heaters on the market.

What We Think

Richmond water heaters have proven to be reliable and offer a wide array of choices suitable for various spaces and needs. They are relatively easy to install, even for competent DIYers, although professional installation can add several hundred dollars to the total cost.

Ultimately, it's essential to research and compare options to find the best fit for your household. Investing in a higher-quality, more efficient water heater now can lead to long-term savings. If you have any concerns or questions, consult a professional to ensure proper installation and adherence to specifications.

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